SoftMeans S.A.R.L.



SoftMeans S.A.R.L





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Customer Support

Our customers will have an experienced technical staff fully dedicated to help them in their daily tasks, insuring a smooth and deliverable work in regards to:

  -  Executing complex tasks
  -  Share solutions with the customer
  -  Resolve any issue arising while using the software
  -  Identify and report new requests
Support Methods
Depending on the level of the support needed, our team would provide either of the following options:
  On-site support: A visit would be scheduled and an on site intervention is performed
  Phone support: Tasks would be resolved using phone conversations, either by the land line during working hours, or using mobile phone for off hours.
  Web support (online and team viewer): On line chatting and customer test  areas would be remotely accessed from our offices for any data inquiry, or installation required as per the customer request.
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